Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Batch create entities, See REST docs and client API docs
Creates an Entity Type, See REST docs and client API docs
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Google Dialogflow API empowers you to create conversational interfaces for websites, apps, and messaging platforms. Think chatbots that can engage in human-like dialogue, provide customer support, guide through sales processes, or control smart home devices with voice commands. With Pipedream's integration capabilities, you can create automated workflows that trigger actions in other apps based on Dialogflow's processed input, enabling seamless interaction across a plethora of services.
module.exports = defineComponent({
props: {
google_dialogflow: {
type: "app",
app: "google_dialogflow",
}
},
async run({steps, $}) {
// Example code from the Dialogflow Node.js library:
// https://github.com/googleapis/nodejs-dialogflow
const dialogflow = require('dialogflow')
const uuid = require('uuid')
// A unique identifier for the given session
const sessionId = uuid.v4()
const key = JSON.parse(this.google_dialogflow.$auth.key_json)
// Creates a session client from a Google service account key.
const sessionClient = new dialogflow.SessionsClient({
projectId: key.project_id,
credentials: {
client_email: key.client_email,
private_key: key.private_key,
}
})
const sessionPath = sessionClient.sessionPath(key.project_id, sessionId)
// The text query request.
const request = {
session: sessionPath,
queryInput: {
text: {
// The query to send to the dialogflow agent
text: 'hello',
// The language used by the client (en-US)
languageCode: 'en-US',
},
},
}
// Send request and log result
const responses = await sessionClient.detectIntent(request)
console.log('Detected intent')
const result = responses[0].queryResult
console.log(`Query: ${result.queryText}`)
console.log(`Response: ${result.fulfillmentText}`)
if (result.intent) {
console.log(`Intent: ${result.intent.displayName}`)
} else {
console.log(`No intent matched.`)
}
},
})