Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Integrate the Zendesk API with the Gladia API

Setup the Zendesk API trigger to run a workflow which integrates with the Gladia API. Pipedream's integration platform allows you to integrate Zendesk and Gladia remarkably fast. Free for developers.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

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Send Audio For Transcription with Gladia API on New Ticket (Instant) from Zendesk API
Zendesk + Gladia
 
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Send Audio For Transcription with Gladia API on New Ticket Added to View (Instant) from Zendesk API
Zendesk + Gladia
 
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Send Audio For Transcription with Gladia API on Ticket Closed (Instant) from Zendesk API
Zendesk + Gladia
 
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Send Audio For Transcription with Gladia API on Ticket Pending (Instant) from Zendesk API
Zendesk + Gladia
 
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Send Audio For Transcription with Gladia API on Ticket Solved (Instant) from Zendesk API
Zendesk + Gladia
 
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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

 
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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

 
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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

 
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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

 
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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

 
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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

 
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Send Audio For Transcription with the Gladia API

Sends audio to Gladia for transcription and optional translation. See the documentation

 
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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

 
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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

 
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Overview of Zendesk

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Gladia

The Gladia API offers a suite of AI-powered capabilities, including image recognition, text analysis, and language processing. With its integration on Pipedream, you can build serverless workflows to automate tasks like content moderation, data enrichment, and real-time translations. Leverage Gladia's AI functions within Pipedream to create powerful, event-driven workflows that respond to various triggers such as webhooks, schedules, or app events.

Connect Gladia

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import { axios } from "@pipedream/platform"
import FormData from 'form-data';

const form = new FormData();
form.append('audio_url', 'http://files.gladia.io/example/audio-transcription/split_infinity.wav');
form.append('toggle_diarization', 'true');

export default defineComponent({
  props: {
    gladia: {
      type: "app",
      app: "gladia",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      method: "post",
      url: `https://api.gladia.io/audio/text/audio-transcription/`,
      headers: {
         ...form.getHeaders(),
        "x-gladia-key": `${this.gladia.$auth.api_key}`,
      },
      data: form
    })
  },
})

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo