Integrate the Zendesk API with the FracTEL API

Setup the Zendesk API trigger to run a workflow which integrates with the FracTEL API. Pipedream's integration platform allows you to integrate Zendesk and FracTEL remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with FracTEL#

Call Phone with FracTEL API on New Ticket (Instant) from Zendesk API

Zendesk + FracTEL

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Call Phone with FracTEL API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + FracTEL

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Call Phone with FracTEL API on Ticket Closed (Instant) from Zendesk API

Zendesk + FracTEL

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Call Phone with FracTEL API on Ticket Pending (Instant) from Zendesk API

Zendesk + FracTEL

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Call Phone with FracTEL API on Ticket Solved (Instant) from Zendesk API

Zendesk + FracTEL

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Popular Zendesk and FracTEL Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zendesk and FracTEL Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Call Phone with the FracTEL API

Initiates a new phone call to the provided number.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Send SMS or MMS with the FracTEL API

Allows to send an SMS or MMS to a particular phone number. See the documentation

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of FracTEL#

The FracTEL API enables integration of advanced telecommunications features into applications, allowing for the management of voice and messaging functionalities. This API can be particularly powerful when used on Pipedream, where it can be combined with hundreds of other apps to create robust, automated workflows. These can range from triggering calls based on specific events to automating SMS notifications for critical alerts.

Connect FracTEL#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    fractel: {
      type: "app",
      app: "fractel",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.fonestorm.com/v2/users/${this.fractel.$auth.email}`,
      headers: {
        "token": `${this.fractel.$auth.oauth_access_token}`,
      },
    })
  },
})

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