Integrate the Zendesk API with the Fireflies API

Setup the Zendesk API trigger to run a workflow which integrates with the Fireflies API. Pipedream's integration platform allows you to integrate Zendesk and Fireflies remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Fireflies#

Create Ticket with Zendesk API on New Meeting Created from Fireflies API

Fireflies + Zendesk

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Delete Ticket with Zendesk API on New Meeting Created from Fireflies API

Fireflies + Zendesk

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Find Meeting by ID with Fireflies API on New Ticket (Instant) from Zendesk API

Zendesk + Fireflies

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Find Meeting by ID with Fireflies API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Fireflies

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Find Meeting by ID with Fireflies API on Ticket Closed (Instant) from Zendesk API

Zendesk + Fireflies

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Popular Zendesk and Fireflies Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Meeting Created from the Fireflies API

Emit new event when a meeting with transcripts is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Zendesk and Fireflies Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Find Meeting by ID with the Fireflies API

Locates a specific user meeting by its unique ID. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Find Recent Meeting with the Fireflies API

Retrieves the most recent meeting for a user. See the documentation

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Upload Audio with the Fireflies API

Creates and stores a new meeting in Fireflies, allowing it to be transcribed and shared. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Fireflies#

The Fireflies API allows you to harness the power of AI to record, transcribe, and search across your voice conversations. With Pipedream, you can create automated workflows that leverage these capabilities to streamline communication, enhance collaboration, and ensure important insights from meetings are captured and actionable. By integrating with other apps, you can trigger actions, sync data, and build an array of powerful automations around your Fireflies data.

Connect Fireflies#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    fireflies: {
      type: "app",
      app: "fireflies",
    }
  },
  async run({steps, $}) {
    const data = {
      "query": `{ user { user_id email } }`,
    }
    return await axios($, {
      method: "POST",
      url: `https://api.fireflies.ai/graphql`,
      headers: {
        Authorization: `Bearer ${this.fireflies.$auth.api_key}`,
      },
      data,
    })
  },
})

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