Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Emit new event when a ticket is added to the specified view
Emit new event when a new child object is discovered within a specific path
Emit new event when a ticket has changed to closed status
Emit new event when a structured query returns new documents
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
The Firebase Admin SDK API provides powerful backend functionality for Firebase apps. It allows you to interact with Firebase services like Firestore, Firebase Realtime Database, Firebase Storage, and Firebase Authentication directly from a server. With Pipedream, you can harness this API to automate complex workflows, respond to Firebase events in real-time, and integrate with countless other services.
import admin from "firebase-admin"
export default defineComponent({
props: {
firebase_admin_sdk: {
type: "app",
app: "firebase_admin_sdk",
},
},
async run({ steps, $ }) {
// Enter values for the following parameters below this code step,
// These get passed to the initializeApp method below.
const {
projectId,
clientEmail,
privateKey,
region = "firebaseio.com",
} = this.firebase_admin_sdk.$auth
// Before passing the privateKey to the initializeApp constructor,
// we have to replace newline characters with literal newlines
const formattedPrivateKey = privateKey.replace(/\\n/g, "\n")
// See https://firebase.google.com/docs/reference/admin/node/admin.credential.html#cert
if (!admin.apps.length) {
admin.initializeApp({
credential: admin.credential.cert({
projectId,
clientEmail,
privateKey: formattedPrivateKey,
}),
databaseURL: `https://${projectId}-default-rtdb.${region}/`,
})
}
},
})