Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Adds a PDF from a publicly accessible URL to ChatPDF, returning a source ID for interactions. See the documentation
Sends messages to interact with a specific PDF using its source ID. Can handle single or multiple messages for complex queries. See the documentation
Deletes one or more PDFs from ChatPDF using their source IDs. See the documentation
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
The ChatPDF API enables you to convert chat histories from various messaging platforms into PDFs. This utility can be a game-changer for archiving conversations, legal documentation, or creating backups of critical chats. With Pipedream, you can automate the conversion process and integrate it with countless apps to streamline chat management tasks. Think of pulling chat data from messaging apps, converting them to PDF, and then saving or sharing them—all set up to run on autopilot.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
chatpdf: {
type: "app",
app: "chatpdf",
}
},
async run({steps, $}) {
const data = {
"url": `https://www.learningcontainer.com/wp-content/uploads/2019/09/sample-pdf-file.pdf`,
}
return await axios($, {
method: "post",
url: `https://api.chatpdf.com/v1/sources/add-url`,
headers: {
"x-api-key": `${this.chatpdf.$auth.api_key}`,
},
data,
})
},
})