Integrate the Zendesk API with the ChatFAI API

Setup the Zendesk API trigger to run a workflow which integrates with the ChatFAI API. Pipedream's integration platform allows you to integrate Zendesk and ChatFAI remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with ChatFAI#

Generate Message Reply with ChatFAI API on New Ticket (Instant) from Zendesk API

Zendesk + ChatFAI

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Generate Message Reply with ChatFAI API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + ChatFAI

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Generate Message Reply with ChatFAI API on Ticket Closed (Instant) from Zendesk API

Zendesk + ChatFAI

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Generate Message Reply with ChatFAI API on Ticket Pending (Instant) from Zendesk API

Zendesk + ChatFAI

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Generate Message Reply with ChatFAI API on Ticket Solved (Instant) from Zendesk API

Zendesk + ChatFAI

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Popular Zendesk and ChatFAI Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zendesk and ChatFAI Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Generate Message Reply with the ChatFAI API

Generates a message reply using a ChatFAI character. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Get Public Character by ID with the ChatFAI API

Gets a public character by ID from ChatFAI. See the documentation

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Search Public Characters with the ChatFAI API

Search for public characters on ChatFAI. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of ChatFAI#

The ChatFAI API enables the creation of chatbots with capabilities ranging from answering FAQs to providing recommendations and conducting conversations. Leveraging this API within Pipedream allows for the automation of these conversational features across various platforms and services. With Pipedream's serverless approach, you can integrate the ChatFAI API to trigger actions, respond to events, and connect with numerous apps to enhance user engagement and streamline communication processes.

Connect ChatFAI#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    chatfai: {
      type: "app",
      app: "chatfai",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: ` https://api.chatfai.com/v1/characters/search`,
      headers: {
        Authorization: `Bearer ${this.chatfai.$auth.api_key}`,
      },
      params: {
        "q": `Bertram Gilfoyle`,
      },
    })
  },
})

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