Integrate the Zendesk API with the CATS API

Setup the Zendesk API trigger to run a workflow which integrates with the CATS API. Pipedream's integration platform allows you to integrate Zendesk and CATS remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with CATS#

Add Candidate to Job Pipeline with CATS API on New Ticket (Instant) from Zendesk API

Zendesk + CATS

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Add Candidate to Job Pipeline with CATS API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + CATS

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Add Candidate to Job Pipeline with CATS API on Ticket Closed (Instant) from Zendesk API

Zendesk + CATS

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Add Candidate to Job Pipeline with CATS API on Ticket Pending (Instant) from Zendesk API

Zendesk + CATS

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Add Candidate to Job Pipeline with CATS API on Ticket Solved (Instant) from Zendesk API

Zendesk + CATS

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Popular Zendesk and CATS Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Activity (Instant) from the CATS API

Emit new event when an activity related to a cat is created.

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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New Candidate (Instant) from the CATS API

Emit new event when a new candidate is created.

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Popular Zendesk and CATS Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Add Candidate to Job Pipeline with the CATS API

Adds a specific candidate to a job pipeline in CATS. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create Candidate with the CATS API

Create a new candidate in your CATS database. See the documentation

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Create Contact with the CATS API

Adds a new contact to the CATS platform. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Connect CATS#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    cats: {
      type: "app",
      app: "cats",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.catsone.com/v3/users`,
      headers: {
        "Authorization": `Token ${this.cats.$auth.api_key}`,
      },
    })
  },
})

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