with Zendesk and Bitdefender GravityZone?
Emit new event when a new endpoint is registered in Bitdefender GravityZone.
Emit new event when a new Root Cause Analysis (RCA) is displayed under the Incidents section of Control Center.
Emit new event when a ticket is added to the specified view
Emit new event when a potentially dangerous application is detected and blocked on an endpoint
Retrieve details about a specific policy. See the documentation
Get the status of a scan task. [See the documentation(https://www.bitdefender.com/business/support/en/77209-440638-gettaskstatus.html)
Retrieves information about a specific ticket. See the documentation
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
bitdefender_gravityzone: {
type: "app",
app: "bitdefender_gravityzone",
}
},
async run({steps, $}) {
const data = {
"id": "120000",
"jsonrpc": "2.0",
"method": "getAccountDetails",
"params": {}
}
return await axios($, {
method: "POST",
url: `${this.bitdefender_gravityzone.$auth.api_url}/v1.0/jsonrpc/accounts`,
headers: {
"content-type": `application/json`,
},
auth: {
username: `${this.bitdefender_gravityzone.$auth.api_key}`,
password: ``,
},
data,
})
},
})