Integrate the Zendesk API with the Airfocus API

Setup the Zendesk API trigger to run a workflow which integrates with the Airfocus API. Pipedream's integration platform allows you to integrate Zendesk and Airfocus remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Airfocus#

Create Item with Airfocus API on New Ticket (Instant) from Zendesk API

Zendesk + Airfocus

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Create Item with Airfocus API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Airfocus

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Create Item with Airfocus API on Ticket Closed (Instant) from Zendesk API

Zendesk + Airfocus

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Create Item with Airfocus API on Ticket Pending (Instant) from Zendesk API

Zendesk + Airfocus

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Create Item with Airfocus API on Ticket Solved (Instant) from Zendesk API

Zendesk + Airfocus

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Popular Zendesk and Airfocus Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Item Created from the Airfocus API

Emit new event when a fresh item is created.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Item Created or Updated from the Airfocus API

Emit new event when a new item is created or an existing one is updated.

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Zendesk and Airfocus Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Item with the Airfocus API

Creates a new item in airfocus. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Delete Item with the Airfocus API

Deletes a specific item in airfocus. See the documentation

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Search Item with the Airfocus API

Searches items by query in airfocus. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Connect Airfocus#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    airfocus: {
      type: "app",
      app: "airfocus",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.airfocus.com/api/fields/types`,
      headers: {
        Authorization: `Bearer ${this.airfocus.$auth.api_key}`,
      },
    })
  },
})

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