Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Extract custom data from text using AI Textraction. See the documentation
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
ai_textraction: {
type: "app",
app: "ai_textraction",
}
},
async run({steps, $}) {
const data = {"text":"John Doe is a software engineer with 5 years of experience. He specializes in web development and has expertise in multiple programming languages such as JavaScript, Python, and HTML. John has worked on various projects, including e-commerce websites and mobile applications. In his free time, John enjoys playing the guitar, hiking, and reading books.","entities":[{"var_name":"first_name","type":"string","description":"first name of the person"},{"var_name":"last_name","type":"string","description":"last name of the person"},{"var_name":"years_of_experience","type":"integer","description":"years of experience"},{"var_name":"programming_languages","type":"array[string]","description":"programming languages experienced with"},{"var_name":"hobbies","type":"array[string]","description":"hobbies"}]}
return await axios($, {
method: "post",
url: `https://ai-textraction.p.rapidapi.com/textraction`,
headers: {
"x-rapidapi-host": `ai-textraction.p.rapidapi.com`,
"x-rapidapi-key": `${this.ai_textraction.$auth.rapid_key}`,
},
data,
})
},
})