Post-Purchase CX Automation Platform built for Retail. WeSupply helps retailers reduce their customer support tickets with Pre-purchase delivery prediction, automated shipping tracking, proactive notifications and self-service returns.
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Orders can be pushed into the WeSupply platform via a JSON containing the order data. See the docs here
The WeSupply API serves as a bridge connecting your ecommerce platforms to WeSupply's order tracking and logistics features. By utilizing the API within Pipedream, you unlock the potential to automate order updates, streamline returns, and enhance customer service interactions. Pipedream's serverless platform allows you to create workflows that trigger based on certain events, process data, and connect to countless other APIs and services—essentially turning your WeSupply data into actionable insights and automated tasks without the need for a dedicated backend infrastructure.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
wesupply: {
type: "app",
app: "wesupply",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.wesupply.$auth.client_name}.labs.wesupply.xyz/api/orders/lookup`,
headers: {
Authorization: `Bearer ${this.wesupply.$auth.oauth_access_token}`,
},
})
},
})
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})