User.com

Improve sales, customer success and marketing processes with a single automation tool for communicating in all the channels and gathering all the data about your visitors.

Integrate the User.com API with the Zendesk API

Setup the User.com API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate User.com and Zendesk remarkably fast. Free for developers.

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

 
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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

 
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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

 
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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

 
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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

 
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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

 
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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

 
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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

 
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Overview of User.com

The User.com API offers a robust platform for automating personalized customer interactions and streamlining user engagement strategies. By employing this API on Pipedream, you can create intricate workflows that trigger actions based on user behavior, synchronize data across various platforms, and engage users with targeted communication. Whether you're aiming to automate marketing campaigns, optimize customer support, or create a dynamic user experience, the User.com API provides the tools to construct a tailored approach.

Connect User.com

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    user_com: {
      type: "app",
      app: "user_com",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.user_com.$auth.subdomain}.user.com/api/public/users/`,
      headers: {
        "Authorization": `Token ${this.user_com.$auth.api_key}`,
        "Accept": `*/*; version=2`,
      },
    })
  },
})

Overview of Zendesk

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})