Integrate the UltraMsg API with the Zendesk API

Setup the UltraMsg API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate UltraMsg and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect UltraMsg with Zendesk#

Send a Document with UltraMsg API on New Ticket (Instant) from Zendesk API

Zendesk + UltraMsg

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Send a Document with UltraMsg API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + UltraMsg

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Send a Document with UltraMsg API on Ticket Closed (Instant) from Zendesk API

Zendesk + UltraMsg

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Send a Document with UltraMsg API on Ticket Pended (Instant) from Zendesk API

Zendesk + UltraMsg

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Send a Document with UltraMsg API on Ticket Solved (Instant) from Zendesk API

Zendesk + UltraMsg

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Popular UltraMsg and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular UltraMsg and Zendesk Actions#

Send a Document with the UltraMsg API

Send a document to a specified number. See the docs here

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Send a Link with the UltraMsg API

Send a link to a specified number. See the docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Send a Location with the UltraMsg API

Send a location to a specified number. See the docs here

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Overview of UltraMsg#

UltraMsg API offers a suite of messaging capabilities that let you automate WhatsApp messaging. With it, you can send and receive messages, create WhatsApp chatbots, and manage media, enabling a wide range of automated interactions with users. Pipedream acts as a powerful accelerator here, letting you connect UltraMsg to hundreds of other apps to craft custom workflows.

Connect UltraMsg#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    ultramsg: {
      type: "app",
      app: "ultramsg",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.ultramsg.com/${this.ultramsg.$auth.instance_id}/messages/statistics`,
      headers: {
        "Content-Type": `application/x-www-form-urlencoded`,
      },
      params: {
        token: `${this.ultramsg.$auth.token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})