Integrate the Uchat API with the ServiceNow API

Setup the Uchat API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate Uchat and ServiceNow remarkably fast. Free for developers.

Popular Uchat and ServiceNow Actions#

Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

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Update Table Record with the ServiceNow API

Updates the specified record with the name-value pairs included in the request body.

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Overview of Uchat#

The Uchat API allows for the automation and integration of chat services and customer interactions within the Uchat platform. By leveraging this API on Pipedream, you can create powerful workflows to enhance customer engagement, streamline communication processes, and analyze chat data for insights. Pipedream's serverless architecture simplifies connecting Uchat to various other apps and services, enabling you to build custom, scalable, and automated solutions.

Connect Uchat#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    uchat: {
      type: "app",
      app: "uchat",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://www.uchat.com.au/api/me`,
      headers: {
        Authorization: `Bearer ${this.uchat.$auth.api_key}`,
        "accept": `application/json`,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})