Integrate the Twilio API with the Jira Service Desk API

Setup the Twilio API trigger to run a workflow which integrates with the Jira Service Desk API. Pipedream's integration platform allows you to integrate Twilio and Jira Service Desk remarkably fast. Free for developers.

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Popular Ways to Connect Twilio with Jira Service Desk#

Make a Phone Call with Twilio API on New Request Created from Jira Service Desk API

Jira Service Desk + Twilio

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Make a Phone Call with Twilio API on Request Status Updated from Jira Service Desk API

Jira Service Desk + Twilio

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Create Comment on Request with Jira Service Desk API on New Incoming SMS (Instant) from Twilio API

Twilio + Jira Service Desk

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Create Request with Jira Service Desk API on New Incoming SMS (Instant) from Twilio API

Twilio + Jira Service Desk

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Check Verification Token with Twilio API on New Request Created from Jira Service Desk API

Jira Service Desk + Twilio

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Popular Twilio and Jira Service Desk Triggers#

New Incoming SMS (Instant) from the Twilio API

Emit new event every time an SMS is sent to the phone number set. Configures a webhook in Twilio, tied to an incoming phone number.

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New Request Created from the Jira Service Desk API

Emit new event when a customer request is created. See the documentation

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Request Status Updated from the Jira Service Desk API

Emit new event when a customer request is updated. See the documentation

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New Call (Instant) from the Twilio API

Emit new event each time a call to the phone number is completed. Configures a webhook in Twilio, tied to a phone number.

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New Phone Number from the Twilio API

Emit new event when you add a new phone number to your account

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Popular Twilio and Jira Service Desk Actions#

Make a Phone Call with the Twilio API

Make a phone call passing text, a URL, or an application that Twilio will use to handle the call. See the documentation

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Create Comment on Request with the Jira Service Desk API

Create a comment on a customer request. See the documentation

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Create Request with the Jira Service Desk API

Creates a new customer request. See the documentation

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Check Verification Token with the Twilio API

Check if user-provided token is correct. See the documentation

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Create Verification Service with the Twilio API

Create a verification service for sending SMS verifications. See the documentation

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Overview of Twilio#

Twilio's API on Pipedream opens up a multitude of communication capabilities, allowing you to build robust, scalable, and automated workflows. With Twilio, you can send and receive SMS and MMS messages, make voice calls, and perform other communication functions programmatically. Leveraging Pipedream's seamless integration, you can connect these communications features with hundreds of other services to automate notifications, streamline customer interactions, and enhance operational efficiency.

Connect Twilio#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    twilio: {
      type: "app",
      app: "twilio",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.twilio.com/2010-04-01/Accounts.json`,
      auth: {
        username: `${this.twilio.$auth.AccountSid}`,
        password: `${this.twilio.$auth.AuthToken}`,
      },
    })
  },
})

Overview of Jira Service Desk#

The Jira Service Desk API allows you to interact programmatically with your support ticket system, enabling the creation, updating, and management of tickets, customers, and service desk configurations. With Pipedream's integration, you can automate workflows by connecting Jira Service Desk to hundreds of other apps, listen to webhooks for real-time triggers, and execute custom logic.

Connect Jira Service Desk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    jira_service_desk: {
      type: "app",
      app: "jira_service_desk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.atlassian.com/me`,
      headers: {
        Authorization: `Bearer ${this.jira_service_desk.$auth.oauth_access_token}`,
      },
    })
  },
})

Community Posts#

How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays

Two days before Thanksgiving, I decided to put together a simple way for our family to share pictures, because we couldn’t be together in person. The idea: smart photo frames that everyone could text pictures to. Here’s how I got it working. tldr; A Pipedream workflow parses SMS messages sent to a Twilio phone number, extracting the pictures and then using SendGrid to email them to the dedicated email addresses used by our Pix-Star photo frames.

Start for free — no credit card required

Watch a demo