# New Service Review Replies — Trustpilot (Customer)

> Emit new event when a business replies to a service review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to service reviews. Each event includes the reply text, creation timestamp, and associated…

- Key: `trustpilot-new-service-review-replies`
- Type: Trigger (Polling)
- Version: 0.0.3
- App: Trustpilot (Customer) (`trustpilot`) — https://pipedream.com/apps/trustpilot.md
- This page (HTML): https://pipedream.com/apps/trustpilot/triggers/new-service-review-replies
- Source: https://github.com/PipedreamHQ/pipedream/blob/master/components/trustpilot/sources/new-service-review-replies/new-service-review-replies.mjs

## Description

Emit new event when a business replies to a service review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to service reviews. Each event includes the reply text, creation timestamp, and associated review details (star rating, review title, consumer info). Essential for tracking business engagement with customer feedback, monitoring response times, and ensuring all service reviews receive appropriate attention.

## Props

| Prop | Type | Required | Description |
|---|---|---|---|
| `timer` | `$.interface.timer` | Yes | Timer |
| `businessUnitId` | `string` | No | Business Unit ID to filter events for. If not provided, will receive events for all business units. Options are loaded from the connected account. |

## Returns

Events emitted by Trustpilot (Customer).

## Run it

**TypeScript**

```ts
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const deployed = await pd.triggers.deploy({
  id: "trustpilot-new-service-review-replies",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    trustpilot: { authProvisionId: "apn_xxxxxxx" },
    timer: { "intervalSeconds": 900 },
    businessUnitId: "Business Unit ID",
  },
  webhookUrl: "https://example.com/webhooks/trustpilot",
})

console.log(deployed.id)
```

**cURL**

```bash
curl -X POST https://api.pipedream.com/v1/connect/{project_id}/triggers/deploy \
  -H "Content-Type: application/json" \
  -H "X-PD-Environment: production" \
  -H "Authorization: Bearer {access_token}" \
  -d '{
    "external_user_id": "{external_user_id}",
    "id": "trustpilot-new-service-review-replies",
    "webhook_url": "https://example.com/webhooks/trustpilot",
    "configured_props": {
      "trustpilot": { "authProvisionId": "apn_xxxxxxx" },
      "timer": { "intervalSeconds": 900 },
      "businessUnitId": "Business Unit ID"
    }
  }'
```

**MCP**

MCP servers expose Trustpilot (Customer) actions as on-demand tools.

New Service Review Replies is an event source, so your application deploys it with the Connect SDK or API and then either receives each event at a webhook URL or retrieves events on demand with the trigger events API.

## Event delivery

Every event is sent to the HTTP endpoint you choose when you deploy the source. Or: no webhook required — your app or agent can fetch recent events from the [trigger events API](https://pipedream.com/docs/connect/api-reference/list-trigger-events.md) instead.

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- App: https://pipedream.com/apps/trustpilot.md · All apps: https://pipedream.com/apps