Trengo
Customer service software
Integrate the Trengo API with the Twilio API
Setup the Trengo API trigger to run a workflow which integrates with the Twilio API. Pipedream's integration platform allows you to integrate Trengo and Twilio remarkably fast. Free for developers.
Popular Trengo and Twilio Triggers#
Emit new events when an inbound message received. See the docs here
Emit new event every time an SMS is sent to the phone number set. Configures a webhook in Twilio, tied to an incoming phone number.
Emit new events when a internal note added. See the docs here
Emit new events when an outbound message sent. See the docs here
Emit new events when an phone call ended. See the docs here
Popular Trengo and Twilio Actions#
Creates a contact. If a contact with given identifier already exists, returns it. See the docs
Make a phone call, passing text that Twilio will speak to the recipient of the call. See the docs for more information
Overview of Trengo#
You can build amazing customer service experiences by using the Trengo API.
It's the platform to help teams work better together, and offers features to
optimize your customer conversation. For example, you can use Trengo to:
- Improve customer service by leveraging automation for fast and personalized
responses - Increase efficiency by optimizing operational workflows
- Gather insights from customer conversations to improve customer service
- Automate conversations like welcome messages and error notifications
- Filter and manage incoming conversations to make sure the right person
provides the right answers
These are just some of the examples of what you can do with the Trengo API.
With the Trengo platform, you can make sure your customer conversations deliver
the best possible outcomes, consistently.
Connect Trengo#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
trengo: {
type: "app",
app: "trengo",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.trengo.eu/api/v2/users`,
headers: {
Authorization: `Bearer ${this.trengo.$auth.access_token}`,
},
})
},
})
Overview of Twilio#
With the Twilio API, you can build telephone applications that make and receive
phone calls, as well astext messaging applications that send and receive text
messages.
Some examples of applications you could build include:
- A phone call application that allows you to make and receive phone calls over
the internet - A text messaging application that allows you to send and receive text
messages over the internet - A voicemail application that allows you to leave and receive voicemails over
the internet
Connect Twilio#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
twilio: {
type: "app",
app: "twilio",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.twilio.com/2010-04-01/Accounts.json`,
auth: {
username: `${this.twilio.$auth.AccountSid}`,
password: `${this.twilio.$auth.AuthToken}`,
},
})
},
})
Community Posts#
