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Totango

Customer Success Software

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Integrate the Totango API with the Zendesk API

Setup the Totango API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Totango and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect Totango with Zendesk

Create Ticket with Zendesk API on New Account from Totango API
Totango + Zendesk
 
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Create Ticket with Zendesk API on New Task Created from Totango API
Totango + Zendesk
 
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Create Ticket with Zendesk API on New User from Totango API
Totango + Zendesk
 
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Delete Ticket with Zendesk API on New Account from Totango API
Totango + Zendesk
 
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Delete Ticket with Zendesk API on New Task Created from Totango API
Totango + Zendesk
 
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Popular Totango and Zendesk Triggers

New Account from the Totango API

Emit new event for each created account. See the docs

 
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New Task Created from the Totango API

Emit new event for each created task. See the docs

 
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New User from the Totango API

Emit new event for each created user. See the docs

 
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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

 
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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

 
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Popular Totango and Zendesk Actions

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

 
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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

 
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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

 
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Overview of Totango

The Totango API taps into the realm of customer success, offering intricate data on customer interactions and health scores. This API is a gateway for syncing customer data, tracking events, and constructing a responsive and personalized customer journey. Utilize Pipedream's capabilities to connect Totango to a myriad of other apps, creating automated workflows that enhance customer insights, trigger actions based on customer status, and streamline communication across platforms.

Connect Totango

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    totango: {
      type: "app",
      app: "totango",
    }
  },
  async run({steps, $}) {
    const data = {
      "query": `{"terms":[],"count":1000,"offset":0,"fields":[],"scope":"all"}`,
    }
    return await axios($, {
      method: "post",
      url: `https://api.totango.com/api/v1/search/users`,
      headers: {
        "app-token": `${this.totango.$auth.api_key}`,
      },
      data,
    })
  },
})

Overview of Zendesk

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})
Pipedream, Inc. — San Francisco, CA
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