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with TOPdesk and Twilio SendGrid?

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Add Email to Global Suppression with Twilio SendGrid API on Incident Updated from TOPdesk API
TOPdesk + Twilio SendGrid
 
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Add Email to Global Suppression with Twilio SendGrid API on New Incident Assignee from TOPdesk API
TOPdesk + Twilio SendGrid
 
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Add Email to Global Suppression with Twilio SendGrid API on New Incident Created from TOPdesk API
TOPdesk + Twilio SendGrid
 
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Add Email to Global Suppression with Twilio SendGrid API on New Incident Group Assigned from TOPdesk API
TOPdesk + Twilio SendGrid
 
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Add Email to Global Suppression with Twilio SendGrid API on New Incident Memo Reply from TOPdesk API
TOPdesk + Twilio SendGrid
 
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Incident Updated from the TOPdesk API

Emit new event when an incident is updated. See the documentation

 
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New Incident Assignee from the TOPdesk API

Emit new event when an incident is assigned to a new user. See the documentation

 
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New Incident Created from the TOPdesk API

Emit new event when a new incident is created. See the documentation

 
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New Incident Group Assigned from the TOPdesk API

Emit new event when an incident is assigned to a new group. See the documentation

 
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New Incident Memo Reply from the TOPdesk API

Emit new event when a new memo reply is created. See the documentation

 
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Create Incident with the TOPdesk API

Creates a new incident. See the documentation

 
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Add Email to Global Suppression with the Twilio SendGrid API

Allows you to add one or more email addresses to the global suppressions group. See the docs here

 
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Get Incident with the TOPdesk API

Returns an incident by ID. See the documentation

 
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Add or Update Contact with the Twilio SendGrid API

Adds or updates a contact. See the docs here

 
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Get Incident Actions By ID with the TOPdesk API

Get incident actions by incident ID. See the documentation

 
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Integrate the TOPdesk API with the Twilio SendGrid API
Setup the TOPdesk API trigger to run a workflow which integrates with the Twilio SendGrid API. Pipedream's integration platform allows you to integrate TOPdesk and Twilio SendGrid remarkably fast. Free for developers.

Connect TOPdesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    topdesk: {
      type: "app",
      app: "topdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `${this.topdesk.$auth.api_url}/tas/api/incidents`,
      auth: {
        username: `${this.topdesk.$auth.username}`,
        password: `${this.topdesk.$auth.app_token}`,
      },
    })
  },
})

Overview of Twilio SendGrid

The Twilio SendGrid API opens up a world of possibilities for email automation, enabling you to send emails efficiently and track their performance. With this API, you can programmatically create and send personalized email campaigns, manage contacts, and parse inbound emails for data extraction. When you harness the power of Pipedream, you can connect SendGrid to 3,000+ other apps to automate workflows, such as triggering email notifications based on specific actions, syncing email stats with your analytics, or handling incoming emails to create tasks or tickets.

Connect Twilio SendGrid

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    sendgrid: {
      type: "app",
      app: "sendgrid",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.sendgrid.com/v3/user/account`,
      headers: {
        Authorization: `Bearer ${this.sendgrid.$auth.api_key}`,
      },
    })
  },
})

Community Posts

How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays
How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays
Two days before Thanksgiving, I decided to put together a simple way for our family to share pictures, because we couldn’t be together in person. The idea: smart photo frames that everyone could text pictures to. Here’s how I got it working. tldr; A Pipedream workflow parses SMS messages sent to a Twilio phone number, extracting the pictures and then using SendGrid to email them to the dedicated email addresses used by our Pix-Star photo frames.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

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Adyen logo
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LinkedIn logo
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