# TOPdesk — Pipedream Connect

> IT Service Management Platform

- API slug: `topdesk` (use in MCP headers and tool keys)
- Auth: API key (Pipedream-managed)
- Categories: Help Desk & Support
- Website: https://www.topdesk.com
- This page (HTML): https://pipedream.com/apps/topdesk
- Tools: 22 actions · 7 triggers

## Connect via MCP (recommended)

- Endpoint: `https://remote.mcp.pipedream.net/v3`
- Headers: `Authorization: Bearer <token>` · `x-pd-project-id` · `x-pd-environment` · `x-pd-external-user-id` · `x-pd-app-slug: topdesk`

```ts
import { Client } from "@modelcontextprotocol/sdk/client/index.js"
import { StreamableHTTPClientTransport } from "@modelcontextprotocol/sdk/client/streamableHttp.js"
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const accessToken = await pd.rawAccessToken

const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": process.env.PIPEDREAM_PROJECT_ID!,
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "topdesk",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// e.g. run Create Incident:
const result = await mcp.callTool({
  name: "topdesk-create-incident",
  arguments: {
    callerLookupId: "Caller Lookup ID",
    status: "Status",
  },
})
```

Docs: [MCP guide](https://pipedream.com/docs/connect/mcp/developers.md)

## API proxy

For a TOPdesk endpoint with no pre-built tool, the proxy forwards your request with the connected user's credentials attached.

```bash
# The path segment is the target URL, URL-safe base64 encoded:
# https://api.example.com/v1/me

curl "https://api.pipedream.com/v1/connect/{project_id}/proxy/aHR0cHM6Ly9hcGkuZXhhbXBsZS5jb20vdjEvbWU?external_user_id={external_user_id}&account_id=apn_xxxxxxx" \
  -H "Authorization: Bearer {access_token}" \
  -H "x-pd-environment: production"
```

Docs: [API proxy guide](https://pipedream.com/docs/connect/api-proxy.md)

## SDK

```ts
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "topdesk-create-incident",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    topdesk: { authProvisionId: "apn_xxxxxxx" },
    callerLookupId: "Caller Lookup ID",
    status: "Status",
  },
})
```

Docs: [Managed auth guide](https://pipedream.com/docs/connect/managed-auth/quickstart.md) · [Tools guide](https://pipedream.com/docs/connect/components.md)

## Actions (22)

### `topdesk-create-incident` — Create Incident (Write)

Creates a new incident. See the documentation

Full schema: https://pipedream.com/apps/topdesk/actions/create-incident.md

### `topdesk-get-incident` — Get Incident (Read-only)

Returns an incident by ID. See the documentation

Full schema: https://pipedream.com/apps/topdesk/actions/get-incident.md

### `topdesk-get-incident-actions-by-id` — Get Incident Actions By ID (Read-only)

Get incident actions by incident ID. See the documentation

Full schema: https://pipedream.com/apps/topdesk/actions/get-incident-actions-by-id.md

### `topdesk-get-incident-actions-by-number` — Get Incident Actions By Number (Read-only)

Get incident actions by incident number. See the documentation

Full schema: https://pipedream.com/apps/topdesk/actions/get-incident-actions-by-number.md

### `topdesk-get-incident-progress-trail-by-id` — Get Incident Progress Trail By ID (Read-only)

Get incident progress trail by incident ID. See the documentation

Full schema: https://pipedream.com/apps/topdesk/actions/get-incident-progress-trail-by-id.md

### `topdesk-get-incident-progress-trail-by-number` — Get Incident Progress Trail By Number (Read-only)

Get incident progress trail by incident number. See the documentation

Full schema: https://pipedream.com/apps/topdesk/actions/get-incident-progress-trail-by-number.md

### `topdesk-get-incidents` — Get Incidents (Read-only)

Returns a list of incidents. See the documentation

Full schema: https://pipedream.com/apps/topdesk/actions/get-incidents.md

### `topdesk-get-knowledge-item-statuses` — Get Knowledge Item Statuses (Read-only)

Returns the list of possible Knowledge Item statuses. See the documentation

Full schema: https://pipedream.com/apps/topdesk/actions/get-knowledge-item-statuses.md

### `topdesk-get-knowledge-items` — Get Knowledge Items (Read-only)

Returns a list of Knowledge Items. See the documentation

Full schema: https://pipedream.com/apps/topdesk/actions/get-knowledge-items.md

### `topdesk-list-branch-id-options` — List Branch ID Options (Read-only)

Retrieves available options for the Branch ID field.

Full schema: https://pipedream.com/apps/topdesk/actions/list-branch-id-options.md

### `topdesk-list-call-type-id-options` — List Call Type ID Options (Read-only)

Retrieves available options for the Call Type ID field.

Full schema: https://pipedream.com/apps/topdesk/actions/list-call-type-id-options.md

### `topdesk-list-category-id-options` — List Category ID Options (Read-only)

Retrieves available options for the Category ID field.

Full schema: https://pipedream.com/apps/topdesk/actions/list-category-id-options.md

### `topdesk-list-closure-code-id-options` — List Closure Code ID Options (Read-only)

Retrieves available options for the Closure Code ID field.

Full schema: https://pipedream.com/apps/topdesk/actions/list-closure-code-id-options.md

### `topdesk-list-duration-id-options` — List Duration ID Options (Read-only)

Retrieves available options for the Duration ID field.

Full schema: https://pipedream.com/apps/topdesk/actions/list-duration-id-options.md

### `topdesk-list-entry-type-id-options` — List Entry Type ID Options (Read-only)

Retrieves available options for the Entry Type ID field.

Full schema: https://pipedream.com/apps/topdesk/actions/list-entry-type-id-options.md

### `topdesk-list-impact-id-options` — List Impact ID Options (Read-only)

Retrieves available options for the Impact ID field.

Full schema: https://pipedream.com/apps/topdesk/actions/list-impact-id-options.md

### `topdesk-list-location-id-options` — List Location ID Options (Read-only)

Retrieves available options for the Location ID field.

Full schema: https://pipedream.com/apps/topdesk/actions/list-location-id-options.md

### `topdesk-list-priority-id-options` — List Priority ID Options (Read-only)

Retrieves available options for the Priority ID field.

Full schema: https://pipedream.com/apps/topdesk/actions/list-priority-id-options.md

### `topdesk-list-processing-status-id-options` — List Processing Status ID Options (Read-only)

Retrieves available options for the Processing Status ID field.

Full schema: https://pipedream.com/apps/topdesk/actions/list-processing-status-id-options.md

### `topdesk-list-sla-id-options` — List SLA ID Options (Read-only)

Retrieves available options for the SLA ID field.

Full schema: https://pipedream.com/apps/topdesk/actions/list-sla-id-options.md

### `topdesk-list-urgency-id-options` — List Urgency ID Options (Read-only)

Retrieves available options for the Urgency ID field.

Full schema: https://pipedream.com/apps/topdesk/actions/list-urgency-id-options.md

### `topdesk-update-incident` — Update Incident (Write)

Updates an existing incident. See the documentation

Full schema: https://pipedream.com/apps/topdesk/actions/update-incident.md

## Triggers (7)

### `topdesk-incident-updated` — Incident Updated (Polling)

Emit new event when an incident is updated. See the documentation

Full schema: https://pipedream.com/apps/topdesk/triggers/incident-updated.md

### `topdesk-new-incident-assignee` — New Incident Assignee (Polling)

Emit new event when an incident is assigned to a new user. See the documentation

Full schema: https://pipedream.com/apps/topdesk/triggers/new-incident-assignee.md

### `topdesk-new-incident-created` — New Incident Created (Polling)

Emit new event when a new incident is created. See the documentation

Full schema: https://pipedream.com/apps/topdesk/triggers/new-incident-created.md

### `topdesk-new-incident-group-assigned` — New Incident Group Assigned (Polling)

Emit new event when an incident is assigned to a new group. See the documentation

Full schema: https://pipedream.com/apps/topdesk/triggers/new-incident-group-assigned.md

### `topdesk-new-incident-memo-reply` — New Incident Memo Reply (Polling)

Emit new event when a new memo reply is created. See the documentation

Full schema: https://pipedream.com/apps/topdesk/triggers/new-incident-memo-reply.md

### `topdesk-new-incident-reply` — New Incident Reply (Polling)

Emit new event when a new incident reply is created. See the documentation

Full schema: https://pipedream.com/apps/topdesk/triggers/new-incident-reply.md

### `topdesk-new-incident-status` — New Incident Status (Polling)

Emit new event when an incident status is updated. See the documentation

Full schema: https://pipedream.com/apps/topdesk/triggers/new-incident-status.md

---

- All apps: https://pipedream.com/apps — index: https://pipedream.com/llms.txt
- Pipedream docs for agents: https://pipedream.com/docs/llms.txt