3Scribe
Automated Transcription. Human Accuracy.
Integrate the 3Scribe API with the Zendesk API
Setup the 3Scribe API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate 3Scribe and Zendesk remarkably fast. Free for developers.
Popular 3Scribe and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of 3Scribe#
The 3Scribe API provides a suite of transcription and natural language processing services, enabling the conversion of audio and video into text. It also offers tools for analyzing and understanding content within these transcriptions, such as sentiment analysis, entity recognition, and keyword extraction. When integrated with Pipedream, 3Scribe becomes a powerful component within a larger automated workflow, providing the ability to trigger actions based on transcribed content, analyze customer interactions, or archive searchable transcripts for compliance and training purposes.
Connect 3Scribe#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
threescribe: {
type: "app",
app: "threescribe",
}
},
async run({steps, $}) {
const data = {
"name": `testfromsubmitform`,
"requesturl": `true`,
}
return await axios($, {
method: "post",
url: `https://api.3scri.be/transcribe`,
headers: {
"APIKey": `${this.threescribe.$auth.api_key}`,
"Content-Type": `application/json`,
},
data,
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})