Surveybot
Surveybot lets you survey the audience via Facebook Messenger and Workplace. Its Facebook bot makes it a lot easier to do Facebook Survey.
Integrate the Surveybot API with the Zendesk API
Setup the Surveybot API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Surveybot and Zendesk remarkably fast. Free for developers.
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Popular Surveybot and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of Surveybot#
The Surveybot API is a tool designed to enhance engagement and gather insights through conversational surveys within Facebook Messenger. By leveraging Pipedream's capabilities, you can automate responses, analyze survey data, and integrate with an array of other services such as CRMs, email marketing platforms, or helpdesk software to streamline workflows and act upon the gathered data effectively.
Connect Surveybot#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
surveybot: {
type: "app",
app: "surveybot",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://surveybot.io/api/v1/surveys`,
headers: {
"X-Api-Key": `${this.surveybot.$auth.api_key}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
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