Integrate the Specific API with the Zendesk API

Setup the Specific API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Specific and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Specific with Zendesk#

Create Conversation with Specific API on New Ticket (Instant) from Zendesk API

Zendesk + Specific

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Create Conversation with Specific API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Specific

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Create Conversation with Specific API on Ticket Closed (Instant) from Zendesk API

Zendesk + Specific

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Create Conversation with Specific API on Ticket Pending (Instant) from Zendesk API

Zendesk + Specific

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Create Conversation with Specific API on Ticket Solved (Instant) from Zendesk API

Zendesk + Specific

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Popular Specific and Zendesk Triggers#

New Contact Created (Instant) from the Specific API

Emit new event whenever a new contact is created.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Conversation Instant from the Specific API

Emit new event whenever a new conversation is initiated.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Specific and Zendesk Actions#

Create Conversation with the Specific API

Create a new conversation. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Find Company with the Specific API

Retrieve details of a specified company. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update or Create Contact with the Specific API

Modify an existing contact's details or create a new one if the specified contact does not exist. See the documentation

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Connect Specific#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    specific: {
      type: "app",
      app: "specific",
    }
  },
  async run({steps, $}) {
    const data = {"query": "query { companies { id name } }"}
    return await axios($, {
      method: "post",
      url: `https://public-api.specific.app/graphql`,
      headers: {
        "Authorization": `${this.specific.$auth.api_key}`,
      },
      data,
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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