Integrate the Sonix API with the Zendesk API

Setup the Sonix API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Sonix and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Sonix with Zendesk#

Create New Translation with Sonix API on New Ticket (Instant) from Zendesk API

Zendesk + Sonix

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Create New Translation with Sonix API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Sonix

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Create New Translation with Sonix API on Ticket Closed (Instant) from Zendesk API

Zendesk + Sonix

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Create New Translation with Sonix API on Ticket Pending (Instant) from Zendesk API

Zendesk + Sonix

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Create New Translation with Sonix API on Ticket Solved (Instant) from Zendesk API

Zendesk + Sonix

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Popular Sonix and Zendesk Triggers#

New Media Upload Complete from the Sonix API

Emit new event any time the media status of an item changes to completed.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Sonix and Zendesk Actions#

Create New Translation with the Sonix API

Creates a new translation for a selected media file. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Get Text Transcript with the Sonix API

Gets the text transcript of a selected media file. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Upload Media with the Sonix API

Submits new media for processing. See the documentation

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Overview of Sonix#

The Sonix API enables automated transcription of audio and video files into text, offering functions like uploading media, managing files, and retrieving transcripts. Leveraging Pipedream’s capabilities, you can integrate the Sonix API with various services to streamline media processing workflows, making transcription tasks more efficient. By automating interactions with Sonix, you can trigger actions based on the transcription status, analyze content, and connect transcribed text with other apps for further processing or analysis.

Connect Sonix#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    sonix: {
      type: "app",
      app: "sonix",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.sonix.ai/v1/media`,
      headers: {
        Authorization: `Bearer ${this.sonix.$auth.api_key}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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