SolarWinds Service Desk
A modern IT service management (ITSM) solution to eliminate barriers to employee support services.
Integrate the SolarWinds Service Desk API with the Zendesk API
Setup the SolarWinds Service Desk API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate SolarWinds Service Desk and Zendesk remarkably fast. Free for developers.
Popular SolarWinds Service Desk and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of SolarWinds Service Desk#
The SolarWinds Service Desk API provides a way to automate and integrate your IT service management processes. Using this API in Pipedream, you can create, update, and track service requests, manage incidents, problems, and changes, access asset information, and leverage user data within your workflows. It's about connecting your service desk with other apps to streamline processes, reduce response times, and enhance service delivery.
Connect SolarWinds Service Desk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
solarwinds_service_desk: {
type: "app",
app: "solarwinds_service_desk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.samanage.com/users.json`,
headers: {
"X-Samanage-Authorization": `Bearer ${this.solarwinds_service_desk.$auth.json_web_token}`,
"Accept": `application/json`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})