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Social Intents

Social Intents is a social apps platform that allows live chat with website visitors to offer great customer service and sell more right from MS Teams, Slack, Zoom, or Webex.

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Zendesk

Integrate the Social Intents API with the Zendesk API

Setup the Social Intents API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Social Intents and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect Social Intents with Zendesk

Create Ticket with Zendesk API on New Chat Closed from Social Intents API
Social Intents + Zendesk
 
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Create Ticket with Zendesk API on New Event Emitted from Social Intents API
Social Intents + Zendesk
 
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Delete Ticket with Zendesk API on New Chat Closed from Social Intents API
Social Intents + Zendesk
 
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Delete Ticket with Zendesk API on New Event Emitted from Social Intents API
Social Intents + Zendesk
 
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Update Ticket with Zendesk API on New Chat Closed from Social Intents API
Social Intents + Zendesk
 
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Popular Social Intents and Zendesk Triggers

New Chat Closed from the Social Intents API

Emit new event for each closed chat.

 
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New Event Emitted from the Social Intents API

Emit new event when any type of event is emitted.

 
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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

 
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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

 
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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

 
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Popular Social Intents and Zendesk Actions

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

 
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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

 
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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

 
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Overview of Social Intents

The Social Intents API enables seamless integration of live chat, customer feedback, and email list building services into your digital platforms. You can byukd workflows that automatically trigger actions based on chat events, gather insights from customer interactions, and enhance your marketing strategies by connecting Social Intents to various other tools, like CRMs, email marketing services, and databases.

Connect Social Intents

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    social_intents: {
      type: "app",
      app: "social_intents",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.socialintents.com/v1/api/chats/`,
      auth: {
        username: `${this.social_intents.$auth.account_id}`,
        password: `${this.social_intents.$auth.api_token}`,
      },
    })
  },
})

Overview of Zendesk

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})
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