Integrate the SMSAPI API with the Zendesk API

Setup the SMSAPI API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate SMSAPI and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect SMSAPI with Zendesk#

Create Contact with SMSAPI API on New Ticket (Instant) from Zendesk API

Zendesk + SMSAPI

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Create Contact with SMSAPI API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + SMSAPI

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Create Contact with SMSAPI API on Ticket Closed (Instant) from Zendesk API

Zendesk + SMSAPI

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Create Contact with SMSAPI API on Ticket Pending (Instant) from Zendesk API

Zendesk + SMSAPI

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Create Contact with SMSAPI API on Ticket Solved (Instant) from Zendesk API

Zendesk + SMSAPI

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Popular SMSAPI and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular SMSAPI and Zendesk Actions#

Create Contact with the SMSAPI API

Creates a new contact in SMSAPI. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Send Group Text Message with the SMSAPI API

Sends a group text message using SMSAPI. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Send Text Message with the SMSAPI API

Sends a text message using SMSAPI. See the documentation

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Overview of SMSAPI#

The SMSAPI is a tool that lets you send text messages at scale. On Pipedream, you can leverage this API to create workflows that trigger on various events, like incoming emails, form submissions, or scheduled times, and send SMS messages as part of an automated process. This can help with alerts, marketing, or operational communications. Pipedream's capabilities for connecting to various APIs and services enable complex workflows that can be built without managing your own infrastructure.

Connect SMSAPI#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    smsapi: {
      type: "app",
      app: "smsapi",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.smsapi.com/profile`,
      headers: {
        Authorization: `Bearer ${this.smsapi.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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