SMS-IT
Build sales leads with accuracy, reduce customer attrition, and engage with clients using personalized interactions.
Integrate the SMS-IT API with the Zendesk API
Setup the SMS-IT API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate SMS-IT and Zendesk remarkably fast. Free for developers.
Popular SMS-IT and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of SMS-IT#
The SMS-IT API provides a way to send and receive SMS messages programmatically. Using Pipedream, you can create event-driven workflows that leverage this API for a variety of use cases. You can integrate SMS capabilities into your applications, automate notifications, confirmations, or alerts, and engage with your audience through text messages. In Pipedream, you can use pre-built actions or run custom Node.js code to connect with the SMS-IT API, making it a versatile tool for developers looking to add SMS functionality to their services.
Connect SMS-IT#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
sms_it: {
type: "app",
app: "sms_it",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://controlpanel.smsit.ai/apis/getcreditbalance/`,
headers: {
"Content-Type": `application/x-www-form-urlencoded`,
},
params: {
type: `1`,
apikey: `${this.sms_it.$auth.api_key}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})