Integrate the SMS Alert API with the Zendesk API

Setup the SMS Alert API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate SMS Alert and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect SMS Alert with Zendesk#

Create Contact with SMS Alert API on New Ticket (Instant) from Zendesk API

Zendesk + SMS Alert

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Create Contact with SMS Alert API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + SMS Alert

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Create Contact with SMS Alert API on Ticket Closed (Instant) from Zendesk API

Zendesk + SMS Alert

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Create Contact with SMS Alert API on Ticket Pending (Instant) from Zendesk API

Zendesk + SMS Alert

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Create Contact with SMS Alert API on Ticket Solved (Instant) from Zendesk API

Zendesk + SMS Alert

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Popular SMS Alert and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular SMS Alert and Zendesk Actions#

Create Contact with the SMS Alert API

Creates a new contact within a specified group. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Schedule SMS with the SMS Alert API

Schedules a text message to be sent at a specified time. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Send SMS with the SMS Alert API

Sends a text message directly. See the documentation

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Overview of SMS Alert #

The SMS Alert API on Pipedream allows you to integrate SMS notifications into your workflows. It provides a straightforward method to send text messages, enabling instant communication for alerts, confirmations, or any time-sensitive info. By leveraging Pipedream's serverless platform, you can trigger SMS sends based on a variety of events and connect them to other services for a fully automated process.

Connect SMS Alert #

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    sms_alert: {
      type: "app",
      app: "sms_alert",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://www.smsalert.co.in/api/user.json`,
      params: {
        apikey: `${this.sms_alert.$auth.api_key}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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