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with SmashSend and Zendesk?
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Popular SmashSend and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Popular SmashSend and Zendesk Actions#
Retrieves information about a specific ticket. See the documentation
Searches for tickets using Zendesk's search API. See the documentation
Connect SmashSend#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
smashsend: {
type: "app",
app: "smashsend",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.smashsend.com/v1/api-keys/check`,
headers: {
Authorization: `Bearer ${this.smashsend.$auth.api_key}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
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