Integrate the SmartSuite API with the Zendesk API

Setup the SmartSuite API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate SmartSuite and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect SmartSuite with Zendesk#

Create Record with SmartSuite API on New Ticket (Instant) from Zendesk API

Zendesk + SmartSuite

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Create Record with SmartSuite API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + SmartSuite

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Create Record with SmartSuite API on Ticket Closed (Instant) from Zendesk API

Zendesk + SmartSuite

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Create Record with SmartSuite API on Ticket Pending (Instant) from Zendesk API

Zendesk + SmartSuite

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Create Record with SmartSuite API on Ticket Solved (Instant) from Zendesk API

Zendesk + SmartSuite

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Popular SmartSuite and Zendesk Triggers#

New Record Created (Instant) from the SmartSuite API

Emit new event when a new record is created

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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Record Updated (Instant) from the SmartSuite API

Emit new event when an existing record is updated

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular SmartSuite and Zendesk Actions#

Create Record with the SmartSuite API

Creates a new record. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Find Records with the SmartSuite API

Search for records based on matching field(s). See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of SmartSuite#

The SmartSuite API offers a way to streamline work by automating tasks, managing data, and integrating with other services. Within Pipedream, you can leverage this API to create workflows that react to events in SmartSuite, manipulate data within SmartSuite, or synchronize data between SmartSuite and other apps. This could range from updating project statuses, to aggregating data for reports, to syncing contacts across platforms.

Connect SmartSuite#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    smartsuite: {
      type: "app",
      app: "smartsuite",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      method: "post",
      url: `https://app.smartsuite.com/api/v1/applications/members/records/list/`,
      headers: {
        "Authorization": `Token ${this.smartsuite.$auth.api_token}`,
        "ACCOUNT-ID": `${this.smartsuite.$auth.account_id}`,
        "Content-Type": `application/json`,
      },
      params: {
        offset: `0`,
        limit: `3`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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