SmartEngage
SmartEngage is the world's first and only Engagement Service Provider. Smartest way to get your message in front of more customers and potential customers.
Integrate the SmartEngage API with the Zendesk API
Setup the SmartEngage API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate SmartEngage and Zendesk remarkably fast. Free for developers.
Trusted by 1,000,000+ developers from startups to Fortune 500 companies
Popular SmartEngage and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of SmartEngage #
The SmartEngage API enables automated interactions with customers across multiple channels like email, SMS, and push notifications. It focuses on unifying these channels to provide a cohesive messaging experience. Utilizing the API in Pipedream allows you to craft workflows that respond to customer behavior, synchronize data across platforms, and send targeted communications, all in real-time. With Pipedream's serverless platform, you can trigger these workflows based on events from other apps, process the data, and call the SmartEngage API without managing infrastructure.
Connect SmartEngage #
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
smartengage: {
type: "app",
app: "smartengage",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.smartengage.com/avatars/list`,
headers: {
Authorization: `Bearer ${this.smartengage.$auth.api_key}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies