Sifter
Simple and streamlined. Sifter makes issue tracking convenient for even your least technical team members so that everyone can get involved and help find and resolve issues sooner.
Integrate the Sifter API with the Zendesk API
Setup the Sifter API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Sifter and Zendesk remarkably fast. Free for developers.
Popular Sifter and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Overview of Sifter#
The Sifter API enables developers to craft workflows for tracking and managing customer interactions and support inquiries efficiently. By leveraging the Sifter API on Pipedream, users can automate issue tracking, streamline customer communication, and ensure quick resolution of support tickets. With Pipedream's ability to connect to hundreds of apps, you can create multi-step workflows that trigger actions in other tools, leading to increased productivity and a better support experience.
Connect Sifter#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
sifter: {
type: "app",
app: "sifter",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://pdapikey.sifterapp.com/api/projects`,
headers: {
"Accept": `application/json`,
"X-Sifter-Token": `${this.sifter.$auth.access_key}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})