Integrate the ServiceNow API with the Zendesk API

Setup the ServiceNow API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate ServiceNow and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect ServiceNow with Zendesk#

Create Table Record with ServiceNow API on New Ticket (Instant) from Zendesk API

Zendesk + ServiceNow

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Create Table Record with ServiceNow API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + ServiceNow

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Create Table Record with ServiceNow API on Ticket Closed (Instant) from Zendesk API

Zendesk + ServiceNow

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Create Table Record with ServiceNow API on Ticket Pended (Instant) from Zendesk API

Zendesk + ServiceNow

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Create Table Record with ServiceNow API on Ticket Solved (Instant) from Zendesk API

Zendesk + ServiceNow

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Popular ServiceNow and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular ServiceNow and Zendesk Actions#

Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

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Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})