ServiceNow

The smarter way to workflow

Integrate the ServiceNow API with the Twilio API

Setup the ServiceNow API trigger to run a workflow which integrates with the Twilio API. Pipedream's integration platform allows you to integrate ServiceNow and Twilio remarkably fast. Free for developers.

Create Table Record with ServiceNow API on New Incoming SMS (Instant) from Twilio API
Twilio + ServiceNow
 
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Get Table Record By SysId with ServiceNow API on New Incoming SMS (Instant) from Twilio API
Twilio + ServiceNow
 
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Get Table Records with ServiceNow API on New Incoming SMS (Instant) from Twilio API
Twilio + ServiceNow
 
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Update Table Record with ServiceNow API on New Incoming SMS (Instant) from Twilio API
Twilio + ServiceNow
 
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Create Table Record with ServiceNow API on New Call (Instant) from Twilio API
Twilio + ServiceNow
 
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New Incoming SMS (Instant) from the Twilio API

Emit new event every time an SMS is sent to the phone number set. Configures a webhook in Twilio, tied to an incoming phone number.

 
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New Call (Instant) from the Twilio API

Emit new event each time a call to the phone number is completed. Configures a webhook in Twilio, tied to a phone number.

 
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New Phone Number from the Twilio API

Emit new event when you add a new phone number to your account

 
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New Recording from the Twilio API

Emit new event when a new call recording is created

 
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New Transcription from the Twilio API

Emit new event when a new call transcription is created

 
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Create Table Record with the ServiceNow API

Inserts one record in the specified table.

 
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Send SMS with the Twilio API

Send a simple text-only SMS. See the docs for more information

 
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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

 
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Make a Phone Call with the Twilio API

Make a phone call, passing text that Twilio will speak to the recipient of the call. See the docs for more information

 
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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

 
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Overview of ServiceNow

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Twilio

Twilio's API on Pipedream opens up a multitude of communication capabilities, allowing you to build robust, scalable, and automated workflows. With Twilio, you can send and receive SMS and MMS messages, make voice calls, and perform other communication functions programmatically. Leveraging Pipedream's seamless integration, you can connect these communications features with hundreds of other services to automate notifications, streamline customer interactions, and enhance operational efficiency.

Connect Twilio

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    twilio: {
      type: "app",
      app: "twilio",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.twilio.com/2010-04-01/Accounts.json`,
      auth: {
        username: `${this.twilio.$auth.AccountSid}`,
        password: `${this.twilio.$auth.AuthToken}`,
      },
    })
  },
})

Community Posts

How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays
How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays
Two days before Thanksgiving, I decided to put together a simple way for our family to share pictures, because we couldn’t be together in person. The idea: smart photo frames that everyone could text pictures to. Here’s how I got it working. tldr; A Pipedream workflow parses SMS messages sent to a Twilio phone number, extracting the pictures and then using SendGrid to email them to the dedicated email addresses used by our Pix-Star photo frames.