ServiceNow
The smarter way to workflow
Integrate the ServiceNow API with the Telegram Bot API
Setup the ServiceNow API trigger to run a workflow which integrates with the Telegram Bot API. Pipedream's integration platform allows you to integrate ServiceNow and Telegram Bot remarkably fast. Free for developers.
Popular Ways to Connect ServiceNow with Telegram Bot#
Popular ServiceNow and Telegram Bot Triggers#
Emit new event each time a Telegram Bot command is received.
Emit new event each time a channel post is created or updated.
Emit new event each time a Telegram message is created or updated.
Popular ServiceNow and Telegram Bot Actions#
Overview of ServiceNow#
Using the ServiceNow API, you can build a variety of powerful applications that
help you extend and enhance the capabilities of your ServiceNow implementation.
The possibilities are endless! You can:
- Create custom pages and widgets that provide additional functionality and
data visualizations tailored to your needs - Automate user and business processes with the help of integration tools
- Streamline production deployments and drive up efficiency with workflow
systems - Develop custom plugins to facilitate data exchange with other systems
- Leverage machine learning to extract knowledge from large data sets and
create predictive models - Create interactive chatbots for providing support or collecting feedback
- Generate custom reports for tracking performance and resource utilization
- And much more!
No matter whether you are looking to extend existing features or build
something totally new, the ServiceNow API offers the perfect solution!
Getting Started
Before you can use the ServiceNow REST API from a workflow, you need to configure an OAuth app in your ServiceNow instance that will grant access tokens to your users and authenticate requests to its REST API.
- In your ServiceNow instance, visit the Application Registry and create a new app, choosing the Create an OAuth API endpoint for external clients option.
- Name it something memorable, then leave every other field blank or keep the defaults, except for the Redirect URL, which should be:
https://api.pipedream.com/connect/oauth/oa_g2oiqA/callback. Your app should look something like this:
- Next, you'll need to copy the client ID and secret generated in Step 2, and add another app. This time, select the option to Connect to a third party OAuth Provider.
- Name this app something like Pipedream OAuth Validator, and add the client ID / secret from Step 2. Change the grant type to Authorization Code, and set the Token URL to
oauth_token.do(without any hostname, this refers to the current instance). Finally, add the same Redirect URL as you did above:https://api.pipedream.com/connect/oauth/oa_g2oiqA/callback. This app's configuration should look something like this when complete:
- Visit https://pipedream.com/accounts, and click the button labeled Click Here to Connect An App in the top-right. In the modal that appears, search for ServiceNow and select it. You'll be prompted to enter the client ID and client secret from Step 2 above, as well as the name of your instance. The instance name is the host portion of your instance's URL: that is, the
dev98042inhttps://dev98042.service-now.com/.
- Press Connect in the bottom-right of the modal. This should open up a new window asking you to login to your ServiceNow instance. This authorizes Pipedream's access to your ServiceNow account, and you should be ready to connect to your instance's REST API!
Collectively, the two apps you configured in your ServiceNow instance allow your instance to issue new OAuth access tokens for the user who authenticated in Step 6. This allows Pipedream to retrieve a fresh access token before it makes requests to the ServiceNow REST API.
ServiceNow Authorization Reference
This ServiceNow doc describes the general flow we ask you to implement above. In that doc, the app you create in Step 2 is referred to as the client application, and the app in Step 4 is referred to as the OAuth provider application registry record.
Connect ServiceNow#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
servicenow: {
type: "app",
app: "servicenow",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
headers: {
Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
},
})
},
})
Overview of Telegram Bot#
With the Telegram Bot API, you can build bots that perform a variety of tasks,
including:
- Sending and receiving messages
- Social networking
- Content management
- File sharing
- Location sharing
- Bot administration
- And more!
Connect Telegram Bot#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
telegram_bot_api: {
type: "app",
app: "telegram_bot_api",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.telegram.org/bot${this.telegram_bot_api.$auth.token}/getMe`,
})
},
})