Integrate the Sendbird AI chabot API with the Zendesk API

Setup the Sendbird AI chabot API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Sendbird AI chabot and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Sendbird AI chabot with Zendesk#

Create Ticket with Zendesk API on New Event Received (Instant) from Sendbird AI chabot API

Sendbird AI chabot + Zendesk

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Delete Ticket with Zendesk API on New Event Received (Instant) from Sendbird AI chabot API

Sendbird AI chabot + Zendesk

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Send Bot Message with Sendbird AI chabot API on New Ticket (Instant) from Zendesk API

Zendesk + Sendbird AI chabot

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Send Bot Message with Sendbird AI chabot API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Sendbird AI chabot

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Send Bot Message with Sendbird AI chabot API on Ticket Closed (Instant) from Zendesk API

Zendesk + Sendbird AI chabot

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Popular Sendbird AI chabot and Zendesk Triggers#

New Event Received (Instant) from the Sendbird AI chabot API

Emit new event when a new webhook event is received.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Sendbird AI chabot and Zendesk Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Send Bot Message with the Sendbird AI chabot API

Sends a bot message to a group channel. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Connect Sendbird AI chabot#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    sendbird_ai_chabot: {
      type: "app",
      app: "sendbird_ai_chabot",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api-${this.sendbird_ai_chabot.$auth.application_id}.sendbird.com/v3/bots`,
      headers: {
        "Accept": `application/json`,
        "Api-Token": `${this.sendbird_ai_chabot.$auth.api_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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