Integrate the Segment API with the Zendesk API

Setup the Segment API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Segment and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect Segment with Zendesk#

Associate an identified user with a group with Segment API on New Ticket (Instant) from Zendesk API

Zendesk + Segment

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Associate an identified user with a group with Segment API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Segment

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Associate an identified user with a group with Segment API on Ticket Closed (Instant) from Zendesk API

Zendesk + Segment

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Associate an identified user with a group with Segment API on Ticket Pended (Instant) from Zendesk API

Zendesk + Segment

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Associate an identified user with a group with Segment API on Ticket Solved (Instant) from Zendesk API

Zendesk + Segment

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Popular Segment and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Webhook Destination (Instant) from the Segment API

Send events to a webhook. Requires a Team or Business account.

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Popular Segment and Zendesk Actions#

Associate an identified user with a group with the Segment API

Group lets you associate an identified user with a group (note requires userId or anonymousId). See the docs here

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Associate one identity with another with the Segment API

Alias is how you associate one identity with another. See the docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Identify a user, tie them to their actions and record traits about them with the Segment API

Identify lets you tie a user to their actions and record traits about them. It includes a unique User ID and any optional traits you know about them (note requires userId or anonymousId). See the docs here

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Overview of Segment#

The Segment API enables you to collect, manage, and route your customer analytics data to various tools for marketing, analytics, and data warehousing. By harnessing the Segment API on Pipedream, you can automate the ingestion and syncing of user events and properties to multiple destinations, allowing you to create seamless data pipelines without manual intervention. Pipedream's serverless platform empowers you to build custom workflows that react to events in real-time, enrich data, or trigger actions across your tech stack.

Connect Segment#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    segment: {
      type: "app",
      app: "segment",
    }
  },
  async run({steps, $}) {
    const data = {
      "event": `PipedreamTestOrder`,
      "anonymousId": `019mr8mf4r`,
    }
    return await axios($, {
      method: "post",
      url: `https://api.segment.io/v1/track`,
      headers: {
        "Content-Type": `application/json`,
      },
      auth: {
        username: `${this.segment.$auth.write_key}`,
        password: ``,
      },
      data,
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})