Integrate the Salesmsg API with the Zendesk API

Setup the Salesmsg API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Salesmsg and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect Salesmsg with Zendesk#

Create New Contact with Salesmsg API on New Ticket (Instant) from Zendesk API

Zendesk + Salesmsg

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Create New Contact with Salesmsg API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Salesmsg

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Create New Contact with Salesmsg API on Ticket Closed (Instant) from Zendesk API

Zendesk + Salesmsg

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Create New Contact with Salesmsg API on Ticket Pending (Instant) from Zendesk API

Zendesk + Salesmsg

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Create New Contact with Salesmsg API on Ticket Solved (Instant) from Zendesk API

Zendesk + Salesmsg

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Popular Salesmsg and Zendesk Triggers#

New Contact Created from the Salesmsg API

Emit new event when a new contact is created.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Message Received from the Salesmsg API

Emit new event when a new message is received.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Salesmsg and Zendesk Actions#

Create New Contact with the Salesmsg API

Create a new contact. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Get User Conversations with the Salesmsg API

Retrieves the list of all the conversations of a specific contact id. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Search Conversations with the Salesmsg API

Search active conversations in conversation history. See the documentation

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Overview of Salesmsg#

The Salesmsg API facilitates two-way SMS and MMS communications, allowing users to send, receive, and manage messages programmatically. It provides a suite of tools to integrate texting capabilities into various workflows and systems. On Pipedream, you can harness this API to automate conversations, sync with customer databases, trigger notifications, and much more, utilizing Pipedream's serverless platform to connect Salesmsg with a plethora of other apps and services.

Connect Salesmsg#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    salesmsg: {
      type: "app",
      app: "salesmsg",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.salesmessage.com/pub/v2.1/users/me`,
      headers: {
        Authorization: `Bearer ${this.salesmsg.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})