Integrate the RSS API with the Helpspace API

Setup the RSS API trigger to run a workflow which integrates with the Helpspace API. Pipedream's integration platform allows you to integrate RSS and Helpspace remarkably fast. Free for developers.

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Popular Ways to Connect RSS with Helpspace#

Create Customer with Helpspace API on New Item in Feed from RSS API

RSS + Helpspace

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Create Ticket with Helpspace API on New Item in Feed from RSS API

RSS + Helpspace

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Update Customer with Helpspace API on New Item in Feed from RSS API

RSS + Helpspace

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Create Customer with Helpspace API on New Item From Multiple RSS Feeds from RSS API

RSS + Helpspace

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Create Customer with Helpspace API on Random item from multiple RSS feeds from RSS API

RSS + Helpspace

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Popular RSS and Helpspace Triggers#

New Item in Feed from the RSS API

Emit new items from an RSS feed

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New Item From Multiple RSS Feeds from the RSS API

Emit new items from multiple RSS feeds

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New Customer (Instant) from the Helpspace API

Emit new event when a new customer signs up on Helpspace. Note: Users may only have one active Helpspace webhook at a time. See the documentation

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Random item from multiple RSS feeds from the RSS API

Emit a random item from multiple RSS feeds

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New Ticket (Instant) from the Helpspace API

Emit new event when a new ticket is opened in HelpSpace. Note: Users may only have one active Helpspace webhook at a time. See the documentation

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Popular RSS and Helpspace Actions#

Create Customer with the Helpspace API

Creates a new customer in Helpspace. See the documentation

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Merge RSS Feeds with the RSS API

Retrieve multiple RSS feeds and return a merged array of items sorted by date See documentation

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Create Ticket with the Helpspace API

Creates a new ticket in Helpspace. See the documentation

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Update Customer with the Helpspace API

Updates a customer's details in Helpspace. See the documentation

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Overview of RSS#

The RSS app allows users to automatically fetch and parse updates from web feeds. This functionality is pivotal for staying abreast of content changes or updates from websites, blogs, and news outlets that offer RSS feeds. With Pipedream, you can harness the RSS API to trigger workflows that enable a broad range of automations, like content aggregation, monitoring for specific keywords, notifications, and data synchronization across platforms.

Connect RSS#

module.exports = defineComponent({
  props: {
    rss: {
      type: "app",
      app: "rss",
    }
  },
  async run({steps, $}) {
    // Retrieve items from a sample feed
    const Parser = require('rss-parser');
    const parser = new Parser();
    
    const stories = []
    
    // Replace with your feed URL
    const url = "https://pipedream.com/community/latest.rss"
    
    const feed = await parser.parseURL(url);
    const { title, items } = feed
    this.title = title
    
    if (!items.length) {
      $end("No new stories")
    }
    
    this.items = items
  },
})

Overview of Helpspace#

The Helpspace API facilitates seamless integration of customer support functionalities into various platforms. With Pipedream, you can harness this API to automate ticket tracking, customer communication, and support resource management. By connecting Helpspace to other apps, you can streamline support workflows, sync data across services, and even trigger actions based on customer interactions or support metrics.

Connect Helpspace#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    helpspace: {
      type: "app",
      app: "helpspace",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.helpspace.com/api/v1/customers`,
      headers: {
        Authorization: `Bearer ${this.helpspace.$auth.access_token}`,
        "Hs-Client-Id": `${this.helpspace.$auth.client_id}`,
      },
    })
  },
})

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