Integrate the RSS API with the Help Scout API

Setup the RSS API trigger to run a workflow which integrates with the Help Scout API. Pipedream's integration platform allows you to integrate RSS and Help Scout remarkably fast. Free for developers.

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Popular Ways to Connect RSS with Help Scout#

Add Note to Conversation with Help Scout API on New Item in Feed from RSS API

RSS + Help Scout

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Create Customer with Help Scout API on New Item in Feed from RSS API

RSS + Help Scout

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Send Reply with Help Scout API on New Item in Feed from RSS API

RSS + Help Scout

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Add Note to Conversation with Help Scout API on New Item From Multiple RSS Feeds from RSS API

RSS + Help Scout

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Add Note to Conversation with Help Scout API on Random item from multiple RSS feeds from RSS API

RSS + Help Scout

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Popular RSS and Help Scout Triggers#

New Item in Feed from the RSS API

Emit new items from an RSS feed

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New Item From Multiple RSS Feeds from the RSS API

Emit new items from multiple RSS feeds

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New Conversation Assigned (Instant) from the Help Scout API

Emit new event when a conversation is assigned to an agent. See the documentation

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Random item from multiple RSS feeds from the RSS API

Emit a random item from multiple RSS feeds

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New Conversation Created (Instant) from the Help Scout API

Emit new event when a new conversation is created.

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Popular RSS and Help Scout Actions#

Add Note to Conversation with the Help Scout API

Adds a note to an existing conversation in Help Scout. See the documentation

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Merge RSS Feeds with the RSS API

Retrieve multiple RSS feeds and return a merged array of items sorted by date See documentation

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Create Customer with the Help Scout API

Creates a new customer record in Help Scout. See the documentation

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Send Reply with the Help Scout API

Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation

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Overview of RSS#

The RSS app allows users to automatically fetch and parse updates from web feeds. This functionality is pivotal for staying abreast of content changes or updates from websites, blogs, and news outlets that offer RSS feeds. With Pipedream, you can harness the RSS API to trigger workflows that enable a broad range of automations, like content aggregation, monitoring for specific keywords, notifications, and data synchronization across platforms.

Connect RSS#

module.exports = defineComponent({
  props: {
    rss: {
      type: "app",
      app: "rss",
    }
  },
  async run({steps, $}) {
    // Retrieve items from a sample feed
    const Parser = require('rss-parser');
    const parser = new Parser();
    
    const stories = []
    
    // Replace with your feed URL
    const url = "https://pipedream.com/community/latest.rss"
    
    const feed = await parser.parseURL(url);
    const { title, items } = feed
    this.title = title
    
    if (!items.length) {
      $end("No new stories")
    }
    
    this.items = items
  },
})

Overview of Help Scout#

The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.

Connect Help Scout#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    help_scout: {
      type: "app",
      app: "help_scout",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.helpscout.net/v2/users/me`,
      headers: {
        Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
      },
    })
  },
})

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