Integrate the Rocket Chat API with the Zendesk API

Setup the Rocket Chat API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Rocket Chat and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Rocket Chat with Zendesk#

Create Channel with Rocket Chat API on New Ticket (Instant) from Zendesk API

Zendesk + Rocket Chat

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Create Channel with Rocket Chat API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Rocket Chat

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Create Channel with Rocket Chat API on Ticket Closed (Instant) from Zendesk API

Zendesk + Rocket Chat

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Create Channel with Rocket Chat API on Ticket Pending (Instant) from Zendesk API

Zendesk + Rocket Chat

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Create Channel with Rocket Chat API on Ticket Solved (Instant) from Zendesk API

Zendesk + Rocket Chat

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Popular Rocket Chat and Zendesk Triggers#

New Channel Created from the Rocket Chat API

Emit new event when a new channel is created in RocketChat.

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New Message in Public Channel from the Rocket Chat API

Emit new event when a new message is posted to a specific public channel.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New User Created from the Rocket Chat API

Emit new event when a new user is created in RocketChat.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Popular Rocket Chat and Zendesk Actions#

Create Channel with the Rocket Chat API

Creates a new channel. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Send Direct Message with the Rocket Chat API

Sends a new direct message to a specific user. See the documentation

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Set Status with the Rocket Chat API

Updates the user's status. See the documentation

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Overview of Rocket Chat#

Rocket Chat is a customizable and open-source team chat platform that's a popular alternative for team communication. With its API, you can automate a variety of tasks, such as sending messages, creating channels, managing users, and integrating with various services for a seamless workflow. Leveraging Pipedream's capabilities, you can use Rocket Chat API to create intricate workflows and connect them with other apps to streamline communication, trigger actions based on messages, and synchronize data across platforms.

Connect Rocket Chat#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    rocket_chat: {
      type: "app",
      app: "rocket_chat",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.rocket_chat.$auth.domain}/api/v1/me`,
      headers: {
        "X-Auth-Token": `${this.rocket_chat.$auth["X-Auth-Token"]}`,
        "X-User-Id": `${this.rocket_chat.$auth["X-User-Id"]}`,
      },
      params: {
        userId: `${this.rocket_chat.$auth["X-User-Id"]}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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