Integrate the Ringover API with the Zendesk API

Setup the Ringover API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Ringover and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Ringover with Zendesk#

Create Contact with Ringover API on New Ticket (Instant) from Zendesk API

Zendesk + Ringover

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Create Contact with Ringover API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Ringover

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Create Contact with Ringover API on Ticket Closed (Instant) from Zendesk API

Zendesk + Ringover

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Create Contact with Ringover API on Ticket Pending (Instant) from Zendesk API

Zendesk + Ringover

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Create Contact with Ringover API on Ticket Solved (Instant) from Zendesk API

Zendesk + Ringover

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Popular Ringover and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Ringover and Zendesk Actions#

Create Contact with the Ringover API

Creates a new contact in Ringover. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Ringover#

The Ringover API allows you to automate and integrate telephony features with your existing apps and services. With Pipedream and Ringover, you can create serverless workflows that handle voice and SMS events, manage contacts, and analyze call data without the need for a backend infrastructure. By leveraging Pipedream's capability to connect with various APIs, you can sync Ringover activities with CRM systems, support tickets, messaging platforms, and more, all in real time.

Connect Ringover#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    ringover: {
      type: "app",
      app: "ringover",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.ringover.$auth.server}.ringover.com/v2/teams`,
      headers: {
        "Authorization": `${this.ringover.$auth.api_key}`,
        "accept": `application/json`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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