Integrate the RingCentral API with the Zendesk API

Setup the RingCentral API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate RingCentral and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect RingCentral with Zendesk#

Create Meeting with Ringcentral API on New Ticket (Instant) from Zendesk API

Zendesk + RingCentral

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Create Meeting with RingCentral API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + RingCentral

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Create Meeting with Ringcentral API on Ticket Closed (Instant) from Zendesk API

Zendesk + RingCentral

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Create Meeting with Ringcentral API on Ticket Pended (Instant) from Zendesk API

Zendesk + RingCentral

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Create Meeting with Ringcentral API on Ticket Solved (Instant) from Zendesk API

Zendesk + RingCentral

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Popular RingCentral and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Call Recording from the RingCentral API

Emit new events when a call recording is created

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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New Event (Instant) from the RingCentral API

Emit new event for each notification from RingCentral of a specified type

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Popular RingCentral and Zendesk Actions#

Create Meeting with the RingCentral API

Creates a new meeting. See the API docs here.

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Download Recording with the RingCentral API

Gets a recording and downloads it to the /tmp directory. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Get Message with the RingCentral API

Get message from the Message Store. See the API docs here

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Overview of RingCentral#

RingCentral is a comprehensive cloud communication platform that melds messaging, video, and phone services. Integrating RingCentral with Pipedream allows for automated workflows involving SMS sending, call management, and leveraging communication logs for data-driven insights. With Pipedream's serverless execution model, you can trigger actions based on specific RingCentral events or schedule tasks to run at predetermined intervals, all without writing extensive code.

Connect RingCentral#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    ringcentral: {
      type: "app",
      app: "ringcentral",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `${this.ringcentral.$auth.instancetype}.ringcentral.com/restapi/v1.0/account/~`,
      headers: {
        Authorization: `Bearer ${this.ringcentral.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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