Integrate the Relevance AI API with the Zendesk API

Setup the Relevance AI API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Relevance AI and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Relevance AI with Zendesk#

Run Tool with Relevance AI API on New Ticket (Instant) from Zendesk API

Zendesk + Relevance AI

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Run Tool with Relevance AI API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Relevance AI

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Run Tool with Relevance AI API on Ticket Closed (Instant) from Zendesk API

Zendesk + Relevance AI

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Run Tool with Relevance AI API on Ticket Pending (Instant) from Zendesk API

Zendesk + Relevance AI

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Run Tool with Relevance AI API on Ticket Solved (Instant) from Zendesk API

Zendesk + Relevance AI

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Popular Relevance AI and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Relevance AI and Zendesk Actions#

Run Tool with the Relevance AI API

Executes a specific tool within Relevance AI and waits for a response for up to 60 seconds. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Send Message to Agent with the Relevance AI API

Sends a message directly to an agent in Relevance AI. This action doesn't wait for an agent response.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Relevance AI#

Relevance AI is a powerful tool for handling complex data operations like clustering, vector search, and data visualization. On Pipedream, you can use the Relevance AI API to automate data enrichment, analysis, and integration tasks. This integration opens up possibilities for dynamic data workflows, enabling real-time data processing and insights generation across various platforms.

Connect Relevance AI#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    relevance_ai: {
      type: "app",
      app: "relevance_ai",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      method: "post",
      url: `https://api-${this.relevance_ai.$auth.region}.stack.tryrelevance.com/latest/agents/list `,
      headers: {
        "Authorization": `${this.relevance_ai.$auth.project}:${this.relevance_ai.$auth.api_key}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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