Rasa
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Integrate the Rasa API with the Zendesk API
Setup the Rasa API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Rasa and Zendesk remarkably fast. Free for developers.
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Popular Rasa and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of Rasa#
Rasa is an open-source platform for building conversational AI applications, including chatbots and voice assistants. It offers robust API endpoints for training models, managing conversations, and interpreting user messages, thus enabling the development of sophisticated AI-driven communication tools. When used with Pipedream, Rasa can automate dialogue flow, extract insights from conversation data, or trigger actions in other apps based on conversational cues.
Connect Rasa#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
rasa: {
type: "app",
app: "rasa",
}
},
async run({steps, $}) {
const data = {
"key": `${this.rasa.$auth.key}`,
}
return await axios($, {
method: "post",
url: `https://api.rasa.io/v1/tokens`,
headers: {
"accept": `application/json`,
"Content-type": `application/json`,
},
auth: {
username: `${this.rasa.$auth.username}`,
password: `${this.rasa.$auth.password}`,
},
data,
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
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