Integrate the Rasa API with the ServiceNow API

Setup the Rasa API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate Rasa and ServiceNow remarkably fast. Free for developers.

Popular Rasa and ServiceNow Actions#

Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

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Update Table Record with the ServiceNow API

Updates the specified record with the name-value pairs included in the request body.

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Overview of Rasa#

Rasa is an open-source platform for building conversational AI applications, including chatbots and voice assistants. It offers robust API endpoints for training models, managing conversations, and interpreting user messages, thus enabling the development of sophisticated AI-driven communication tools. When used with Pipedream, Rasa can automate dialogue flow, extract insights from conversation data, or trigger actions in other apps based on conversational cues.

Connect Rasa#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    rasa: {
      type: "app",
      app: "rasa",
    }
  },
  async run({steps, $}) {
    const data = {
      "key": `${this.rasa.$auth.key}`,
    }
    return await axios($, {
      method: "post",
      url: `https://api.rasa.io/v1/tokens`,
      headers: {
        "accept": `application/json`,
        "Content-type": `application/json`,
      },
      auth: {
        username: `${this.rasa.$auth.username}`,
        password: `${this.rasa.$auth.password}`,
      },
      data,
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})