Integrate the PractiTest API with the Zendesk API

Setup the PractiTest API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate PractiTest and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect PractiTest with Zendesk#

Create Requirement with PractiTest API on New Ticket (Instant) from Zendesk API

Zendesk + PractiTest

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Create Requirement with PractiTest API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + PractiTest

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Create Requirement with PractiTest API on Ticket Closed (Instant) from Zendesk API

Zendesk + PractiTest

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Create Requirement with PractiTest API on Ticket Pended (Instant) from Zendesk API

Zendesk + PractiTest

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Create Requirement with PractiTest API on Ticket Solved (Instant) from Zendesk API

Zendesk + PractiTest

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Popular PractiTest and Zendesk Triggers#

Issue Created from the PractiTest API

Emit new event for each new issue See docs here

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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Test Created from the PractiTest API

Emit new event for each new test See docs here

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular PractiTest and Zendesk Actions#

Create Requirement with the PractiTest API

Create a requirement See docs here

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Run with the PractiTest API

Create a run See docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of PractiTest#

PractiTest is a test management tool that facilitates the organization, tracking, and planning of software testing processes by integrating with Pipedream's automation capabilities. With the PractiTest API, you're able to manipulate test cases, sets, runs, and report on results programmatically. This powerful combination opens the door to automated workflows that enhance testing processes, improve bug tracking, and provide real-time feedback to your team.

Connect PractiTest#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    practitest: {
      type: "app",
      app: "practitest",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.practitest.com/api/v2/users.json`,
      auth: {
        username: `any`,
        password: `${this.practitest.$auth.api_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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