Integrate the Plivo API with the Zendesk API

Setup the Plivo API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Plivo and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Plivo with Zendesk#

Create Ticket with Zendesk API on New Completed Call from Plivo API

Plivo + Zendesk

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Create Ticket with Zendesk API on New SMS Received (Instant) from Plivo API

Plivo + Zendesk

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Delete Ticket with Zendesk API on New Completed Call from Plivo API

Plivo + Zendesk

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Delete Ticket with Zendesk API on New SMS Received (Instant) from Plivo API

Plivo + Zendesk

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Make A Call with Plivo API on New Ticket (Instant) from Zendesk API

Zendesk + Plivo

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Popular Plivo and Zendesk Triggers#

New Completed Call from the Plivo API

Emit new event when a call is completed. See the docs.

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New SMS Received (Instant) from the Plivo API

Emit new event when a new SMS is received. See the docs.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Plivo and Zendesk Actions#

Make A Call with the Plivo API

Makes a call. See the docs.

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Plays An Audio with the Plivo API

Plays audio on a call. See the docs.

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Send MMS with the Plivo API

Sends an MMS message to a phone number. See the docs.

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Overview of Plivo#

The Plivo API taps into the power of cloud communication, allowing you to programmatically send SMS messages, make voice calls, and manage user verifications among other telephony functions. With Pipedream's serverless platform, you can easily integrate Plivo into workflows that automate these communication tasks, react to incoming messages or calls, and connect with numerous other apps for comprehensive automation solutions.

Connect Plivo#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    plivo: {
      type: "app",
      app: "plivo",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.plivo.com/v1/Account/${this.plivo.$auth.auth_id}/Message/`,
      auth: {
        username: `${this.plivo.$auth.auth_id}`,
        password: `${this.plivo.$auth.auth_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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